HP Designjet Error Codes
The searchable error code library below will help you identify the error code on your printer and find the solution for your Designjet printer. Please don't hesitate to reach out to us if you have any issues.
| Error Code | Printer Family | Meaning | Open |
|---|---|---|---|
| 04:11 | HP DesignJet 500 / 510 / 800 | Error 04:11 on HP DesignJet 500/510/800 indicates LAN Card not detected. The source places this code in the Network / LAN area. | View fix |
| 05:10 | HP DesignJet 500 / 510 / 800 | Error 05:10 on HP DesignJet 500/510/800 indicates Formatter failure Error/Formatter not detected Warning. The source places this code in the Formatter area. | View fix |
| 05:11 | HP DesignJet 500 / 510 / 800 | Error 05:11 on HP DesignJet 500/510/800 indicates Formatter not detected. The source places this code in the Formatter area. | View fix |
| 06:YZ | HP DesignJet T / Z Series | Error 06:YZ on HP DesignJet T/Z indicates Failure reading/writing NVM in Hard disk. The source places this code in the NVM / Hard Disk… | View fix |
| 07:10 | HP DesignJet T / Z Series | Error 07:10 on HP DesignJet T/Z indicates Interconnect Board or Power Cable has failed. The source places this code in the Interconnect / USB… | View fix |
| 07.01:11 | HP DesignJet T / Z Series | Error 07.01:11 on HP DesignJet T/Z indicates eDelSol3 ASIC not found or not responding. The source places this code in the Interconnect / USB… | View fix |
| 07.02:11 | HP DesignJet T / Z Series | Error 07.02:11 on HP DesignJet T/Z indicates USB cable not connected. The source places this code in the Interconnect / USB area. | View fix |
| 07.03:10 | HP DesignJet T / Z Series | Error 07.03:10 on HP DesignJet T/Z indicates USB Hub not found. The source places this code in the Interconnect / USB area. | View fix |
| 07.03:11 | HP DesignJet T / Z Series | Error 07.03:11 on HP DesignJet T/Z indicates USB Scanner connected to incorrect port. The source places this code in the Interconnect / USB area. | View fix |
| 0721-0078 | HP DesignJet T850 / T950 | Error 0721-0078 on HP DesignJet T850/T950 indicates PMK maintenance needed. The source places this code in the Numerical error codes area. | View fix |
| 08:04 | HP DesignJet T / Z Series | Error 08:04 on HP DesignJet T/Z indicates Touch Control Panel communication to the product functions at the initialisation, but during normal working is lost.… | View fix |
| 08:08 | HP DesignJet T / Z Series | Error 08:08 on HP DesignJet T/Z indicates A feature on the Touch Control Panel hangs or will not function (copy, scan etc.). The source… | View fix |
| 08:11 | HP DesignJet T / Z Series | Error 08:11 means the printer is not communicating with the Touch Control Panel. The customer-level action in the source is to recycle power and… | View fix |
| 08:11 | HP DesignJet 500 / 510 / 800 | Error 08:11 means the printer cannot detect the front panel. The source provides a full power restart as the customer-level troubleshooting step. | View fix |
| 08.01:11 | HP DesignJet T / Z Series | Error 08.01:11 on HP DesignJet T/Z indicates Touch Control Panel USB Cable fails. The source places this code in the Front Panel area. | View fix |
| 09:01 | HP DesignJet T / Z Series | Error 09:01 on HP DesignJet T/Z indicates Media jam in Scanner. The source places this code in the Scanner area. | View fix |
| 09:02 | HP DesignJet T / Z Series | Error 09:02 on HP DesignJet T/Z indicates Scanner not calibrated. The source places this code in the Scanner area. | View fix |
| 09:03 | HP DesignJet T / Z Series | Error 09:03 on HP DesignJet T/Z indicates File I/O Error. The source places this code in the Scanner area. | View fix |
| 09:04 | HP DesignJet T / Z Series | Error 09:04 on HP DesignJet T/Z indicates Contex Library failed to load. The source places this code in the Scanner area. | View fix |
| 09.01:10 | HP DesignJet T / Z Series | Error 09.01:10 on HP DesignJet T/Z indicates Scanner motor failure. The source places this code in the Scanner area. | View fix |
| 09.02:10 | HP DesignJet T / Z Series | Error 09.02:10 on HP DesignJet T/Z indicates CIS A Element failure. The source places this code in the Scanner area. | View fix |
| 09.03:10 | HP DesignJet T / Z Series | Error 09.03:10 on HP DesignJet T/Z indicates CIS B Element failure. The source places this code in the Scanner area. | View fix |
| 09.04:10 | HP DesignJet T / Z Series | Error 09.04:10 on HP DesignJet T/Z indicates CIS C Element failure. The source places this code in the Scanner area. | View fix |
| 09.05:10 | HP DesignJet T / Z Series | Error 09.05:10 on HP DesignJet T/Z indicates CIS D Element failure. The source places this code in the Scanner area. | View fix |
| 09.06:10 | HP DesignJet T / Z Series | Error 09.06:10 on HP DesignJet T/Z indicates CIS E Element failure. The source places this code in the Scanner area. | View fix |
| 09.08:11 | HP DesignJet T / Z Series | Error 09.08:11 on HP DesignJet T/Z indicates Power cable of Scanner failure. The source places this code in the Scanner area. | View fix |
| 09.09:11 | HP DesignJet T / Z Series | Error 09.09:11 on HP DesignJet T/Z indicates USB cable of Scanner failure. The source places this code in the Scanner area. | View fix |
| 09.10:04 | HP DesignJet T / Z Series | Error 09.10:04 on HP DesignJet T/Z indicates Scanner in safe mode. The source places this code in the Scanner area. | View fix |
| 09.10:10 | HP DesignJet T / Z Series | Error 09.10:10 on HP DesignJet T/Z indicates Scanner SCU failure. The source places this code in the Scanner area. | View fix |
| 0942-0188 | HP DesignJet T850 / T950 | Error 0942-0188 on HP DesignJet T850/T950 indicates Carriage Motor error. There may be a paper or carriage jam. Check and clear the paper path… | View fix |
| 0955-0050 | HP DesignJet T850 / T950 | Error 0955-0050 on HP DesignJet T850/T950 indicates Line sensor error. The source places this code in the Numerical error codes area. | View fix |
| 1009-0001-0001 | HP DesignJet T1600 / T1700 / T2600 / Z6 / Z9 | Error 1009-0001-0001 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates Media feed motor Malfunction, error status or state. The source places this code in the Scanner area. | View fix |
| 1009-0002-0Y01 | HP DesignJet T1600 / T1700 / T2600 / Z6 / Z9 | Error 1009-0002-0Y01 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates CIS Y sensor Malfunction, error status or state. The source places this code in the Scanner area. | View fix |
| 1009-0006-0080 | HP DesignJet T1600 / T1700 / T2600 / Z6 / Z9 | Error 1009-0006-0080 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates Failed to load scanner library. Check that the firmware is up to date. The source places this… | View fix |
| 1009-0006-0081 | HP DesignJet T1600 / T1700 / T2600 / Z6 / Z9 | Error 1009-0006-0081 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates Library Scanner firmware mismatch. Check that the firmware is up to date. The source places this code… | View fix |
| 1009-0006-0082 | HP DesignJet T1600 / T1700 / T2600 / Z6 / Z9 | Error 1009-0006-0082 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates Library Scanner mismatch. Check that the firmware is up to date. The source places this code in… | View fix |
| 1009-0007-0098 | HP DesignJet T1600 / T1700 / T2600 / Z6 / Z9 | Error 1009-0007-0098 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates Firmware upgrade needed/failed. Check that the firmware is up to date. The source places this code in… | View fix |
| 1009-0008-0001 | HP DesignJet T1600 / T1700 / T2600 / Z6 / Z9 | Error 1009-0008-0001 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates Scanner is in SAFE MODE. The source places this code in the Scanner area. | View fix |
| 11:11 | HP DesignJet 500 / 510 / 800 | Error 11:11 means the trailing cable is not connected correctly. The source classifies this as a service issue rather than providing a customer repair… | View fix |
| 11:13 | HP DesignJet 500 / 510 / 800 | Error 11:13 on HP DesignJet 500/510/800 indicates Problem with setting the voltage of the Printheads. The source places this code in the Trailing Cable… | View fix |
| 11:YZ | HP DesignJet T / Z Series | Error 11:YZ on HP DesignJet T/Z indicates Trailing Cable does not seem to be detected. The source places this code in the Trailing Cable… | View fix |
| 12:11 | HP DesignJet 500 / 510 / 800 | Error 12:11 on HP DesignJet 500/510/800 indicates A short detected in the Carriage Assembly. The source places this code in the Carriage Assembly /… | View fix |
| 21:10 | HP DesignJet 500 / 510 / 800 | Error 21:10 indicates a service station failure on the HP DesignJet 500, 510 and 800 family. The source does not provide a customer repair… | View fix |
| 21:11 | HP DesignJet 500 / 510 / 800 | Error 21:11 on HP DesignJet 500/510/800 indicates Service Station/Aerosol Fan cannot be detected or the Service Station is badly adjusted. The source places this… | View fix |
| 21:YZ | HP DesignJet T / Z Series | Error 21:YZ on HP DesignJet T/Z indicates Failure moving Service Station. The source places this code in the Service Station area. | View fix |
| 21.1:YZ | HP DesignJet T / Z Series | Error 21.1:YZ on HP DesignJet T/Z indicates Failure moving the Primer Motor of the Service Station. The source places this code in the Service… | View fix |
| 21.2:YZ | HP DesignJet T / Z Series | Error 21.2:YZ on HP DesignJet T/Z indicates Failure testing the length of the Service Station path. The source places this code in the Service… | View fix |
| 22:10 | HP DesignJet 500 / 510 / 800 | Error 22:10 on HP DesignJet 500/510/800 indicates Ink Supply Station failure. The source places this code in the Ink Supply Station area. | View fix |
| 22.0:YZ | HP DesignJet T / Z Series | Error 22.0:YZ on HP DesignJet T/Z indicates Left Ink Supply Error, module 0. The source places this code in the Ink Supply Station area. | View fix |
| 22.1:YZ | HP DesignJet T / Z Series | Error 22.1:YZ on HP DesignJet T/Z indicates Left Ink Supply Station error. The source places this code in the Ink Supply Station area. | View fix |
| 24:YZ | HP DesignJet T / Z Series | Error 24:YZ on HP DesignJet T/Z indicates Ink Setup failure. The source places this code in the Ink Setup area. | View fix |
| 26:01 | HP DesignJet T / Z Series | Error 26:01 on HP DesignJet T/Z indicates Ink supply error found during IDS diagnostic test. In the Touch Control Panel you will see letters… | View fix |
| 39.1:01 | HP DesignJet T / Z Series | Error 39.1:01 on HP DesignJet T/Z indicates Roll 1 switch failed (standby or resume). Roll 1 has been unloaded. The source places this code… | View fix |
| 39.2:01 | HP DesignJet T / Z Series | Error 39.2:01 on HP DesignJet T/Z indicates Roll 2 switch failed (standby or resume). Roll 2 has been unloaded. The source places this code… | View fix |
| 41:10 | HP DesignJet 500 / 510 / 800 | Error 41:10 on HP DesignJet 500/510/800 indicates Electrical fault in Media-Axis Motor. The source places this code in the Media Axis area. | View fix |
| 41:13 | HP DesignJet 500 / 510 / 800 | For HP DesignJet 500/510/800, error 41:13 is associated with this condition: Error in the Paper-Axis Motor Encoder quadrature. The source places this code in… | View fix |
| 41:YZ | HP DesignJet T / Z Series | Error 41:YZ on HP DesignJet T/Z indicates Electrical fault or current limit in Media-Axis Motor. The source places this code in the Media Axis… | View fix |
| 42:10 | HP DesignJet 500 / 510 / 800 | Error 42:10 on HP DesignJet 500/510/800 indicates Electrical fault in Scan-Axis Motor. The source places this code in the Scan Axis / Carriage Motor… | View fix |
| 42:YZ | HP DesignJet T / Z Series | Error 42:YZ on HP DesignJet T/Z indicates Electrical problem (fault, current limit, overheating) in Scan-Axis Motor. The source places this code in the Scan… | View fix |
| 43:10 | HP DesignJet 500 / 510 / 800 | Error 43:10 on HP DesignJet 500/510/800 indicates Vacuum Fan has Stopped. The source places this code in the Vacuum System area. | View fix |
| 43:11 | HP DesignJet 500 / 510 / 800 | Error 43:11 on HP DesignJet 500/510/800 indicates Vacuum Fan not detected. The source places this code in the Vacuum System area. | View fix |
| 45.1:YZ | HP DesignJet T / Z Series | Error 45.1:YZ on HP DesignJet T/Z indicates An error with the Rewinder 1 System (Upper Rewinder) has been detected. The source places this code… | View fix |
| 45.2:YZ | HP DesignJet T / Z Series | Error 45.2:YZ on HP DesignJet T/Z indicates An error with the Rewinder 2 System (Lower Rewinder) has been detected. The source places this code… | View fix |
| 47:YZ | HP DesignJet T / Z Series | Error 47:YZ on HP DesignJet T/Z indicates Star wheels motor error. The source places this code in the Starwheel area. | View fix |
| 48:YZ | HP DesignJet T / Z Series | Error 48:YZ on HP DesignJet T/Z indicates PPS system failure. The source places this code in the PPS System area. | View fix |
| 51:YZ | HP DesignJet T / Z Series | Error 51:YZ on HP DesignJet T/Z indicates Scanner Position Sensor failure. The source places this code in the Scanner Position Sensor area. | View fix |
| 52:10 | HP DesignJet T / Z Series | For HP DesignJet T/Z, error 52:10 is associated with this condition: The printer has detected a failure in the Drop Detector. The source places… | View fix |
| 55:YZ | HP DesignJet T / Z Series | Error 55:YZ on HP DesignJet T/Z indicates Problem with the Line Sensor (Tetris). The printer has detected a failure to access Line Sensor EEPROM).… | View fix |
| 56:10 | HP DesignJet 500 / 510 / 800 | Error 56:10 on HP DesignJet 500/510/800 indicates Drive Roller Encoder Sensor error. The source places this code in the Drive Roller Encoder area. | View fix |
| 56:13 | HP DesignJet 500 / 510 / 800 | For HP DesignJet 500/510/800, error 56:13 is associated with this condition: Error in the Drive Roller Encoder Sensor quadrature. The source places this code… | View fix |
| 56:YZ | HP DesignJet T / Z Series | Error 56:YZ on HP DesignJet T/Z indicates Drive Roller analog encoder homing (also known as "zero search") failed. The source places this code in… | View fix |
| 59.1:09 | HP DesignJet T / Z Series | Error 59.1:09 on HP DesignJet T/Z indicates Two electrical parts have been replaced at the same time. The source places this code in the… | View fix |
| 59.2:00 | HP DesignJet T / Z Series | Error 59.2:00 on HP DesignJet T/Z indicates An unsupported or used part has been installed. The source places this code in the Parts /… | View fix |
| 60.1:YZ | HP DesignJet T / Z Series | Error 60.1:YZ on HP DesignJet T/Z indicates Initialisation error. The source places this code in the Initialization area. | View fix |
| 60.2:YZ | HP DesignJet T / Z Series | Error 60.2:YZ on HP DesignJet T/Z indicates Initialisation error. The source places this code in the Initialization area. | View fix |