HP Wide-Format Printer Troubleshooting
HP DesignJet 500/510/800 Error 42:10 – Electrical fault in Scan-Axis Motor
Electrical fault in Scan-Axis Motor.
Applicable models
HP DesignJet 500510800
What error 42:10 means
Error 42:10 on HP DesignJet 500/510/800 indicates Electrical fault in Scan-Axis Motor. The source places this code in the Scan Axis / Carriage Motor area.
Start here
What you can check first
- Switch the Power OFF from the back of the Printer and disconnect the Power cord.
- Reconnect the power cord and power ON the Printer.
When to call for service
If the error comes back
If error 42:10 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.