HP Wide-Format Printer Troubleshooting
HP DesignJet T/Z Error 08:11 – No communication between the product and the Touch Control Panel
No communication between the product and the Touch Control Panel.
Applicable models
T510T520T610T620T1100T1120T120T1200T1300T770T790T920 +19 more
What error 08:11 means
Error 08:11 means the printer is not communicating with the Touch Control Panel. The customer-level action in the source is to recycle power and check whether communication returns.
Start here
What you can check first
- Restart the printer by recycling power.
- Check whether the Touch Control Panel returns to normal operation after restart.
Diagnosis
Possible causes
- Loss of communication between the printer and the Touch Control Panel.
When to call for service
If the error comes back
If the control panel communication problem remains after power is recycled, the source recommends service.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.