HP Wide-Format Printer Troubleshooting
HP DesignJet T/Z Error 09:01 – Media jam in Scanner
Media jam in Scanner.
Applicable models
T510T520T610T620T1100T1120T120T1200T1300T770T790T920 +19 more
What error 09:01 means
Error 09:01 on HP DesignJet T/Z indicates Media jam in Scanner. The source places this code in the Scanner area.
Start here
What you can check first
- pen CIS to remove media jam.
When to call for service
If the error comes back
If error 09:01 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.