HP Wide-Format Printer Troubleshooting
HP DesignJet T1600/T1700/T2600/Z6/Z9 Error 1009-0002-0Y01 – CIS Y sensor Malfunction, error status or state
CIS Y sensor Malfunction, error status or state
Applicable models
T1600T1700T2600Z6Z9+Z6 ProZ9 Pro
What error 1009-0002-0Y01 means
Error 1009-0002-0Y01 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates CIS Y sensor Malfunction, error status or state. The source places this code in the Scanner area.
Printer display messageA system error occurred. Tap OK to continue or restart the device. If the problem persists, contact your support representative. CIS Y sensor Malfunction, error status or state.
Start here
What you can check first
- Tap OK to continue or restart the device.
Diagnosis
Possible causes
- CIS Y sensor
When to call for service
If the error comes back
If error 1009-0002-0Y01 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.