HP Wide-Format Printer Troubleshooting
HP DesignJet T/Z Error 42:YZ – Electrical problem (fault, current limit, overheating) in Scan-Axis Motor
Electrical problem (fault, current limit, overheating) in Scan-Axis Motor.
Applicable models
T510T520T610T620T1100T1120T120T1200T1300T770T790T920 +19 more
What error 42:YZ means
Error 42:YZ on HP DesignJet T/Z indicates Electrical problem (fault, current limit, overheating) in Scan-Axis Motor. The source places this code in the Scan Axis / Carriage Motor area.
Start here
What you can check first
- Switch the power off from the rear of the unit, disconnect the power cable.
- If there is a wrinkled mass of paper inside the paper path, raise the pinch wheels (using the Media Lever) and clear the obstruction.
When to call for service
If the error comes back
If error 42:YZ remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.