HP Wide-Format Printer Troubleshooting
HP DesignJet 500/510/800 Error 12:11 – A short detected in the Carriage Assembly
A short detected in the Carriage Assembly.
Applicable models
HP DesignJet 500510800
What error 12:11 means
Error 12:11 on HP DesignJet 500/510/800 indicates A short detected in the Carriage Assembly. The source places this code in the Carriage Assembly / Printhead Voltage area.
Start here
What you can check first
- The supplied source does not document a customer-level corrective procedure for this exact code.
- Record error 12:11 and the printer model before changing settings or replacing parts.
- If the printer remains in an error state, use the LCR service request so the exact code is included with the request.
When to call for service
If the error comes back
If error 12:11 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.