HP Wide-Format Printer Troubleshooting
HP DesignJet T/Z Error 41:YZ – Electrical fault or current limit in Media-Axis Motor
Electrical fault or current limit in Media-Axis Motor.
Applicable models
T510T520T610T620T1100T1120T120T1200T1300T770T790T920 +19 more
What error 41:YZ means
Error 41:YZ on HP DesignJet T/Z indicates Electrical fault or current limit in Media-Axis Motor. The source places this code in the Media Axis area.
Start here
What you can check first
- Switch the Power OFF from the back of the Printer and disconnect the Power cord.
- If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction.
- Reconnect the power cord and power ON the Printer.
When to call for service
If the error comes back
If error 41:YZ remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.