HP Wide-Format Printer Troubleshooting
HP DesignJet T1600/T1700/T2600/Z6/Z9 Error 1009-0007-0098 – Firmware upgrade needed/failed. Check that the firmware is up to…
Firmware upgrade needed/failed. Check that the firmware is up to date
Applicable models
T1600T1700T2600Z6Z9+Z6 ProZ9 Pro
What error 1009-0007-0098 means
Error 1009-0007-0098 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates Firmware upgrade needed/failed. Check that the firmware is up to date. The source places this code in the Scanner area.
Printer display messageA system error occurred. Tap OK to continue or restart the device. If the problem persists, contact your support representative. Firmware upgrade needed/failed. Check that the firmware is up to date.
Start here
What you can check first
- Tap OK to continue or restart the device.
When to call for service
If the error comes back
If error 1009-0007-0098 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.