HP Wide-Format Printer Troubleshooting
HP DesignJet T/Z Error 09.04:10 – CIS C Element failure
CIS C Element failure.
Applicable models
T510T520T610T620T1100T1120T120T1200T1300T770T790T920 +19 more
What error 09.04:10 means
Error 09.04:10 on HP DesignJet T/Z indicates CIS C Element failure. The source places this code in the Scanner area.
Start here
What you can check first
- The supplied source does not document a customer-level corrective procedure for this exact code.
- Record error 09.04:10 and the printer model before changing settings or replacing parts.
- If the printer remains in an error state, use the LCR service request so the exact code is included with the request.
When to call for service
If the error comes back
The supplied source does not provide a customer-level repair procedure for error 09.04:10. If the printer remains in an error state, LCR recommends requesting service and including the exact code and model with the request.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.