HP Wide-Format Printer Troubleshooting
HP DesignJet T/Z Error 26:01 – Ink supply error found during IDS diagnostic test
Ink supply error found during IDS diagnostic test.
What error 26:01 means
Error 26:01 on HP DesignJet T/Z indicates Ink supply error found during IDS diagnostic test. In the Touch Control Panel you will see letters representing the names of the colours of the faulty supplies. The source places this code in the Ink Delivery System area.
Start here
What you can check first
- The supplied source does not document a customer-level corrective procedure for this exact code.
- Record error 26:01 and the printer model before changing settings or replacing parts.
- If the printer remains in an error state, use the LCR service request so the exact code is included with the request.
When to call for service
If the error comes back
If error 26:01 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.