HP Wide-Format Printer Troubleshooting
HP DesignJet T1600/T1700/T2600/Z6/Z9 Error 1009-0006-0080 – Failed to load scanner library. Check that the firmware is…
Failed to load scanner library. Check that the firmware firmware firmware firmware is up to date
What error 1009-0006-0080 means
Error 1009-0006-0080 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates Failed to load scanner library. Check that the firmware is up to date. The source places this code in the Scanner area.
Start here
What you can check first
- The supplied source does not document a customer-level corrective procedure for this exact code.
- Record error 1009-0006-0080 and the printer model before changing settings or replacing parts.
- If the printer remains in an error state, use the LCR service request so the exact code is included with the request.
When to call for service
If the error comes back
If error 1009-0006-0080 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.