HP Wide-Format Printer Troubleshooting
HP DesignJet 500/510/800 Error 41:10 – Electrical fault in Media-Axis Motor
Electrical fault in Media-Axis Motor.
Applicable models
HP DesignJet 500510800
What error 41:10 means
Error 41:10 on HP DesignJet 500/510/800 indicates Electrical fault in Media-Axis Motor. The source places this code in the Media Axis area.
Start here
What you can check first
- Switch the Power OFF from the back of the Printer and disconnect the Power cord.
- Reconnect the power cord and power ON the Printer.
When to call for service
If the error comes back
If error 41:10 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.