HP Wide-Format Printer Troubleshooting
HP DesignJet 500/510/800 Error 11:13 – Problem with setting the voltage of the Printheads
Problem with setting the voltage of the Printheads.
Applicable models
HP DesignJet 500510800
What error 11:13 means
Error 11:13 on HP DesignJet 500/510/800 indicates Problem with setting the voltage of the Printheads. The source places this code in the Trailing Cable area.
Start here
What you can check first
- The supplied source does not document a customer-level corrective procedure for this exact code.
- Record error 11:13 and the printer model before changing settings or replacing parts.
- If the printer remains in an error state, use the LCR service request so the exact code is included with the request.
When to call for service
If the error comes back
If error 11:13 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.