HP Wide-Format Printer Troubleshooting
HP DesignJet 500 / 510 / 800 Error Codes
Search by exact error code or system area, then open the matching record for customer-level troubleshooting and service guidance.
| Error Code | Printer Family | Meaning | Open |
|---|---|---|---|
| 01:10 | HP DesignJet 500 / 510 / 800 | Error 01:10 indicates an electronics module failure on the HP DesignJet 500, 510 and 800 family. The source does not provide a customer repair… | View fix |
| 01:11 | HP DesignJet 500 / 510 / 800 | Error 01:11 on HP DesignJet 500/510/800 indicates The Electronics Module Cooling Fan badly connected. The source places this code in the Electronics / Main… | View fix |
| 01:12 | HP DesignJet 500 / 510 / 800 | Error 01:12 on HP DesignJet 500/510/800 indicates The EEROM is not configured correctly (the product number may be missing). The source places this code… | View fix |
| 01:13 | HP DesignJet 500 / 510 / 800 | Error 01:13 on HP DesignJet 500/510/800 indicates Electronics Module failure. The source places this code in the Electronics / Main PCA area. | View fix |
| 02:10 | HP DesignJet 500 / 510 / 800 | Error 02:10 on HP DesignJet 500/510/800 indicates Carriage failure. The source places this code in the Carriage / Carriage PCA area. | View fix |
| 02:13 | HP DesignJet 500 / 510 / 800 | Error 02:13 on HP DesignJet 500/510/800 indicates Carriage failure. The source places this code in the Carriage / Carriage PCA area. | View fix |
| 03:10 | HP DesignJet 500 / 510 / 800 | Error 03:10 on HP DesignJet 500/510/800 indicates Problem with the Power Supply Unit. The source places this code in the Power Supply area. | View fix |
| 04:11 | HP DesignJet 500 / 510 / 800 | Error 04:11 on HP DesignJet 500/510/800 indicates LAN Card not detected. The source places this code in the Network / LAN area. | View fix |
| 05:10 | HP DesignJet 500 / 510 / 800 | Error 05:10 on HP DesignJet 500/510/800 indicates Formatter failure Error/Formatter not detected Warning. The source places this code in the Formatter area. | View fix |
| 05:11 | HP DesignJet 500 / 510 / 800 | Error 05:11 on HP DesignJet 500/510/800 indicates Formatter not detected. The source places this code in the Formatter area. | View fix |
| 08:11 | HP DesignJet 500 / 510 / 800 | Error 08:11 means the printer cannot detect the front panel. The source provides a full power restart as the customer-level troubleshooting step. | View fix |
| 11:11 | HP DesignJet 500 / 510 / 800 | Error 11:11 means the trailing cable is not connected correctly. The source classifies this as a service issue rather than providing a customer repair… | View fix |
| 11:13 | HP DesignJet 500 / 510 / 800 | Error 11:13 on HP DesignJet 500/510/800 indicates Problem with setting the voltage of the Printheads. The source places this code in the Trailing Cable… | View fix |
| 12:11 | HP DesignJet 500 / 510 / 800 | Error 12:11 on HP DesignJet 500/510/800 indicates A short detected in the Carriage Assembly. The source places this code in the Carriage Assembly /… | View fix |
| 21:10 | HP DesignJet 500 / 510 / 800 | Error 21:10 indicates a service station failure on the HP DesignJet 500, 510 and 800 family. The source does not provide a customer repair… | View fix |
| 21:11 | HP DesignJet 500 / 510 / 800 | Error 21:11 on HP DesignJet 500/510/800 indicates Service Station/Aerosol Fan cannot be detected or the Service Station is badly adjusted. The source places this… | View fix |
| 22:10 | HP DesignJet 500 / 510 / 800 | Error 22:10 on HP DesignJet 500/510/800 indicates Ink Supply Station failure. The source places this code in the Ink Supply Station area. | View fix |
| 41:10 | HP DesignJet 500 / 510 / 800 | Error 41:10 on HP DesignJet 500/510/800 indicates Electrical fault in Media-Axis Motor. The source places this code in the Media Axis area. | View fix |
| 41:13 | HP DesignJet 500 / 510 / 800 | For HP DesignJet 500/510/800, error 41:13 is associated with this condition: Error in the Paper-Axis Motor Encoder quadrature. The source places this code in… | View fix |
| 42:10 | HP DesignJet 500 / 510 / 800 | Error 42:10 on HP DesignJet 500/510/800 indicates Electrical fault in Scan-Axis Motor. The source places this code in the Scan Axis / Carriage Motor… | View fix |
| 43:10 | HP DesignJet 500 / 510 / 800 | Error 43:10 on HP DesignJet 500/510/800 indicates Vacuum Fan has Stopped. The source places this code in the Vacuum System area. | View fix |
| 43:11 | HP DesignJet 500 / 510 / 800 | Error 43:11 on HP DesignJet 500/510/800 indicates Vacuum Fan not detected. The source places this code in the Vacuum System area. | View fix |
| 56:10 | HP DesignJet 500 / 510 / 800 | Error 56:10 on HP DesignJet 500/510/800 indicates Drive Roller Encoder Sensor error. The source places this code in the Drive Roller Encoder area. | View fix |
| 56:13 | HP DesignJet 500 / 510 / 800 | For HP DesignJet 500/510/800, error 56:13 is associated with this condition: Error in the Drive Roller Encoder Sensor quadrature. The source places this code… | View fix |
| 61:04 | HP DesignJet 500 / 510 / 800 | Error 61:04 on HP DesignJet 500/510/800 indicates Firmware Error. The source places this code in the Job / File Processing area. | View fix |
| 61:05 | HP DesignJet 500 / 510 / 800 | Error 61:05 is a job-processing error. In the source material it applies to DesignJet 800 models, and to DesignJet 500 models equipped with an… | View fix |
| 64:04 | HP DesignJet 500 / 510 / 800 | Error 64:04 on HP DesignJet 500/510/800 indicates Firmware Error (USB Port). The source places this code in the USB / External Disk area. | View fix |
| 71:04 | HP DesignJet 500 / 510 / 800 | Error 71:04 on HP DesignJet 500/510/800 indicates Problem allocating Memory. This Error Code only appears in HP DesignJets 800 Series, or in the HP… | View fix |
| 71:06 | HP DesignJet 500 / 510 / 800 | Error 71:06 on HP DesignJet 500/510/800 indicates Out of Memory problem. This Error Code only appears in HP DesignJets 800 Series, or in the… | View fix |
| 72:04 | HP DesignJet 500 / 510 / 800 | Error 72:04 on HP DesignJet 500/510/800 indicates Problem in the Scan-Axis (Firmware Error). The source places this code in the Firmware / Calibration area. | View fix |
| 73:04 | HP DesignJet 500 / 510 / 800 | Error 73:04 on HP DesignJet 500/510/800 indicates Servo Error. The source places this code in the Servo area. | View fix |
| 79:04 | HP DesignJet 500 / 510 / 800 | Error 79:04 is a generic firmware error on these HP DesignJet models. The source recommends a full power restart and checking that the printer… | View fix |
| 81:01 | HP DesignJet 500 / 510 / 800 | Error 81:01 is a paper-axis or paper-servo shutdown. The source says it is usually associated with a paper jam or blockage in the paper-axis… | View fix |
| 81:11 | HP DesignJet 500 / 510 / 800 | Error 81:11 on HP DesignJet 500/510/800 indicates Paper-Axis shutdown (during the Paper Advance test). The source places this code in the Paper Axis /… | View fix |
| 85:10 | HP DesignJet 500 / 510 / 800 | Error 85:10 on HP DesignJet 500/510/800 indicates Paper-Axis Encoder error. The Drive Roller Encoder Sensor cannot find the zero position of the Encoder Disk.… | View fix |
| 86:01 | HP DesignJet 500 / 510 / 800 | Error 86:01 means the printer detected that the carriage could not move correctly along the scan axis. The source material points first to a… | View fix |
| 86:11 | HP DesignJet 500 / 510 / 800 | Error 86:11 means the printer measured the scan-axis movement as too short. The source directs the user to inspect the carriage path for anything… | View fix |
| 86:13 | HP DesignJet 500 / 510 / 800 | Error 86:13 on HP DesignJet 500/510/800 indicates Carriage-Axis shutdown (Firmware Error). The source places this code in the Carriage / Scan Axis area. | View fix |
| 87:13 | HP DesignJet 500 / 510 / 800 | Error 87:13 on HP DesignJet 500/510/800 indicates Unable to read the Carriage Encoder Sensor. The source places this code in the Carriage Encoder area. | View fix |
| 93:10 | HP DesignJet 500 / 510 / 800 | Error 93:10 on HP DesignJet 500/510/800 indicates Ink System startup failed. The source places this code in the Ink Delivery System area. | View fix |