HP Wide-Format Printer Troubleshooting
HP DesignJet 500/510/800 Error 86:01 – Scan-axis shutdown/Carriage Servo shutdown – caused by problem moving the…
Scan-axis shutdown/Carriage Servo shutdown - caused by problem moving the carriage, most likely due to a paper jam.
Applicable models
HP DesignJet 500510800
What error 86:01 means
Error 86:01 means the printer detected that the carriage could not move correctly along the scan axis. The source material points first to a paper jam, wrinkled media, or another visible obstruction in the carriage path.
Start here
What you can check first
- Turn the printer off from the rear power switch and disconnect the power cord.
- Open the printer window and inspect the full carriage path for visible obstructions.
- If wrinkled media is blocking the path, raise the pinch wheels with the media lever and remove the obstruction.
- Reconnect power and restart the printer.
Diagnosis
Possible causes
- Paper jam or wrinkled media obstructing carriage movement.
- Another visible obstruction in the carriage path.
When to call for service
If the error comes back
If error 86:01 returns after the carriage path is clear and the printer has been restarted, the source recommends service.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.