HP Wide-Format Printer Troubleshooting
HP DesignJet 500/510/800 Error 81:01 – Paper-Axis shutdown/ Paper Servo shutdown – usually a paper-jam caused…
Paper-Axis shutdown/ Paper Servo shutdown - usually a paper-jam caused by a blockage of the Paper-axis System.
Applicable models
HP DesignJet 500510800
What error 81:01 means
Error 81:01 is a paper-axis or paper-servo shutdown. The source says it is usually associated with a paper jam or blockage in the paper-axis system.
Start here
What you can check first
- If a paper jam caused the error, disconnect the printer power cable.
- Clear the paper blockage from the paper path.
- Reconnect power and check whether error 81:01 has cleared.
Diagnosis
Possible causes
- Paper jam or blockage in the paper-axis system.
When to call for service
If the error comes back
If 81:01 appears without a paper jam, or returns after the blockage is cleared, the source recommends service.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.