HP Wide-Format Printer Troubleshooting
HP DesignJet 500/510/800 Error 02:13 – Carriage failure
Carriage failure.
Applicable models
HP DesignJet 500510800
What error 02:13 means
Error 02:13 on HP DesignJet 500/510/800 indicates Carriage failure. The source places this code in the Carriage / Carriage PCA area.
Start here
What you can check first
- Switch the Printer Off and wait a few minutes.
- Switch the Printer On again and check if the Error Code has disappeared.
When to call for service
If the error comes back
If error 02:13 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.