HP Wide-Format Printer Troubleshooting
HP DesignJet 500/510/800 Error 64:04 – Firmware Error (USB Port)
Firmware Error (USB Port).
Applicable models
HP DesignJet 500510800
What error 64:04 means
Error 64:04 on HP DesignJet 500/510/800 indicates Firmware Error (USB Port). The source places this code in the USB / External Disk area.
Start here
What you can check first
- Switch the Printer Off and wait a few minutes.
- Switch the Printer On again and check if the Error Code has disappeared.
When to call for service
If the error comes back
If error 64:04 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.