HP Wide-Format Printer Troubleshooting
HP DesignJet 500/510/800 Error 87:13 – Unable to read the Carriage Encoder Sensor
Unable to read the Carriage Encoder Sensor.
Applicable models
HP DesignJet 500510800
What error 87:13 means
Error 87:13 on HP DesignJet 500/510/800 indicates Unable to read the Carriage Encoder Sensor. The source places this code in the Carriage Encoder area.
Start here
What you can check first
- The supplied source does not document a customer-level corrective procedure for this exact code.
- Record error 87:13 and the printer model before changing settings or replacing parts.
- If the printer remains in an error state, use the LCR service request so the exact code is included with the request.
When to call for service
If the error comes back
If error 87:13 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.