HP Wide-Format Printer Troubleshooting
HP DesignJet 500/510/800 Error 61:04 – Firmware Error
Firmware Error.
Applicable models
HP DesignJet 500510800
What error 61:04 means
Error 61:04 on HP DesignJet 500/510/800 indicates Firmware Error. The source places this code in the Job / File Processing area.
Start here
What you can check first
- The supplied source does not document a customer-level corrective procedure for this exact code.
- Record error 61:04 and the printer model before changing settings or replacing parts.
- If the printer remains in an error state, use the LCR service request so the exact code is included with the request.
When to call for service
If the error comes back
If error 61:04 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.