HP Wide-Format Printer Troubleshooting
HP DesignJet 500/510/800 Error 86:11 – Scan-Axis length too short
Scan-Axis length too short.
Applicable models
HP DesignJet 500510800
What error 86:11 means
Error 86:11 means the printer measured the scan-axis movement as too short. The source directs the user to inspect the carriage path for anything restricting carriage movement.
Start here
What you can check first
- Open the printer window and inspect the carriage path for visible obstructions.
- If wrinkled media is blocking the path, raise the pinch wheels with the media lever and clear the obstruction.
Diagnosis
Possible causes
- A visible obstruction restricting the carriage.
- Wrinkled media in the paper path.
When to call for service
If the error comes back
The source recommends service if error 86:11 recurs after the path has been cleared.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.