HP Wide-Format Printer Troubleshooting
HP DesignJet T1600/T1700/T2600/Z6/Z9 Error 0065-0009-0002 – Starwheels EOT sensor Presence check failure, initialization error
Starwheels EOT sensor Presence check failure, initialization error
Applicable models
T1600T1700T2600Z6Z9+Z6 ProZ9 Pro
What error 0065-0009-0002 means
Error 0065-0009-0002 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates Starwheels EOT sensor Presence check failure, initialization error. The source places this code in the Media Advance / Carriage area.
Printer display messageA system error occurred. Restart the device. If the problem persists, contact your support representative. Starwheels EOT sensor Presence check failure, initialization error.
Start here
What you can check first
- Restart the device.
When to call for service
If the error comes back
If error 0065-0009-0002 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.