HP Wide-Format Printer Troubleshooting
HP DesignJet T1600/T1700/T2600/Z6/Z9 Error 0065-0001-0001 – OPTO sensor Malfunction, error status or state
OPTO sensor Malfunction, error status or state
What error 0065-0001-0001 means
Error 0065-0001-0001 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates OPTO sensor has an electrical or mechanical issue that does not assure its functionality. The source places this code in the Media Advance / Carriage area.
Start here
What you can check first
- Restart the device.
Diagnosis
Possible causes
- PTO sensor
When to call for service
If the error comes back
If error 0065-0001-0001 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.