HP Wide-Format Printer Troubleshooting
HP DesignJet T1600/T1700/T2600/Z6/Z9 Error 0065-0002-0009 – Media motor Connector/cable presence
Media motor Connector/cable presence
What error 0065-0002-0009 means
Error 0065-0002-0009 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates Only in Auto-Diagnostic test. Try to move the Media motor, it does not move but the encoder works correctly. The source places this code in the Media Advance / Carriage area.
Start here
What you can check first
- The supplied source does not document a customer-level corrective procedure for this exact code.
- Record error 0065-0002-0009 and the printer model before changing settings or replacing parts.
- If the printer remains in an error state, use the LCR service request so the exact code is included with the request.
Diagnosis
Possible causes
- Media motor
When to call for service
If the error comes back
If error 0065-0002-0009 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.