HP Wide-Format Printer Troubleshooting
HP DesignJet T1600/T1700/T2600/Z6/Z9 Error 0065-0008-0060 – Starwheel motor direction test fail
Starwheel motor direction test fail
Applicable models
T1600T1700T2600Z6Z9+Z6 ProZ9 Pro
What error 0065-0008-0060 means
Error 0065-0008-0060 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates During boot-up, the direction test for Starwheel motor has failed. The source places this code in the Media Advance / Carriage area.
Printer display messageA system error occurred. Make sure there is no paper jam restricting movement in the paper path. Restart the device. If the problem persists, contact your support representative. Starwheel motor direction test fail.
Start here
What you can check first
- Make sure there is no paper jam restricting movement in the paper path.
- Restart the device.
Diagnosis
Possible causes
- a.
- Motor is not moving (power cable disconnected or damaged motor).
- b.
- No encoder readings received (encoder cable disconnected or damaged, or dirty encoder disc).
- Starwheel motor
When to call for service
If the error comes back
If error 0065-0008-0060 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.