HP Wide-Format Printer Troubleshooting
HP DesignJet T1600/T1700/T2600/Z6/Z9 Error 0065-0007-0017 – PRS Solenoid Movement blocked
PRS Solenoid Movement blocked
What error 0065-0007-0017 means
Error 0065-0007-0017 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates There is an electrical or mechanical issue with PRS solenoid that does not assure the carriage move correctly. The source places this code in the Media Advance / Carriage area.
Start here
What you can check first
- Restart the device.
Diagnosis
Possible causes
- PRS solenoid
When to call for service
If the error comes back
If error 0065-0007-0017 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.