HP Wide-Format Printer Troubleshooting
HP DesignJet T1600/T1700/T2600/Z6/Z9 Error 0065-0006-0008 – Scan axis motor Jam (Generic)
Scan axis motor Jam (Generic)
What error 0065-0006-0008 means
For HP DesignJet T1600/T1700/T2600/Z6/Z9, error 0065-0006-0008 is associated with this condition: The printer has detected a jam that does not let Media motor performs the expected movement properly. The source places this code in the Media Advance / Carriage area.
Start here
What you can check first
- Make sure there is no paper jam restricting movement in the paper path.
- Restart the device.
Diagnosis
Possible causes
- Linear strip encoder
- Scan axis motor
When to call for service
If the error comes back
If error 0065-0006-0008 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.