HP Wide-Format Printer Troubleshooting
HP DesignJet T1600/T1700/T2600/Z6/Z9 Error 0065-0003-0074 – Analog encoder PCA NVM issue
Analog encoder PCA NVM issue
What error 0065-0003-0074 means
Error 0065-0003-0074 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates NVM backup read failure, can not be accessed or NVM default values found. This NVM is located in the analog encoder PCA. The source places this code in the Media Advance / Carriage area.
Start here
What you can check first
- Restart the device.
Diagnosis
Possible causes
- Analog encoder
- Media motor
When to call for service
If the error comes back
If error 0065-0003-0074 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.