HP Wide-Format Printer Troubleshooting
HP DesignJet T1600/T1700/T2600/Z6/Z9 Error 0075-0005-0059 – Ramps motor servo shutdown
Ramps motor servo shutdown
Applicable models
T1600T1700T2600Z6Z9+Z6 ProZ9 Pro
What error 0075-0005-0059 means
Error 0075-0005-0059 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates The Ramps motor suddenly stops or fails while it is working. The source places this code in the Stacker / Paper Output area.
Printer display messageA system error occurred. Restart the printer and try again. Make sure there is no paper jam restricting movement in paper output path. If the problem persists, contact your support representative. Ramps motor servo shutdown.
Start here
What you can check first
- Restart the printer and try again.
- Make sure there is no paper jam restricting movement in paper output path.
Diagnosis
Possible causes
- a.
- Motor is not moving (power cable disconnected or damaged motor).
- b.
- No encoder readings received (encoder cable disconnected or damaged, or dirty encoder disc).
- Ramps motor
When to call for service
If the error comes back
If error 0075-0005-0059 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.