HP Wide-Format Printer Troubleshooting
HP DesignJet T1600/T1700/T2600/Z6/Z9 Error 0046-0000-0099 – Printer ID PCA Generic Muradin error
Printer ID PCA Generic Muradin error
Applicable models
T1600T1700T2600Z6Z9+Z6 ProZ9 Pro
What error 0046-0000-0099 means
For HP DesignJet T1600/T1700/T2600/Z6/Z9, error 0046-0000-0099 is associated with this condition: The printer has detected a hardware problem with the Printer ID PCA. The source places this code in the Printer ID / CryptoASIC area.
Printer display messageA system error occurred. Restart the device. If the problem persists, contact your support representative. Printer ID PCA Generic Muradin error.
Start here
What you can check first
- Restart the device.
Diagnosis
Possible causes
- Printer ID PCA
- Engine PCA
When to call for service
If the error comes back
If error 0046-0000-0099 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.