HP Wide-Format Printer Troubleshooting
HP DesignJet T1600/T1700/T2600/Z6/Z9 Error 0046-0000-0083 – Printer ID PCA Wrong family Muradin
Printer ID PCA Wrong family Muradin
What error 0046-0000-0083 means
For HP DesignJet T1600/T1700/T2600/Z6/Z9, error 0046-0000-0083 is associated with this condition: The printer has detected that installed Printer ID PCA family configuration does not match with the real printer family. The source places this code in the Printer ID / CryptoASIC area.
Start here
What you can check first
- Restart the device.
Diagnosis
Possible causes
- Printer ID PCA
- Engine PCA
When to call for service
If the error comes back
If error 0046-0000-0083 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.