HP Wide-Format Printer Troubleshooting
HP DesignJet T1600/T1700/T2600/Z6/Z9 Error 0045-0002-0067 – Formatter PCA USING_DEBUGGING_CODE
Formatter PCA USING_DEBUGGING_CODE
Applicable models
T1600T1700T2600Z6Z9+Z6 ProZ9 Pro
What error 0045-0002-0067 means
Error 0045-0002-0067 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates The firmware has detected an unsupported Formatter's internal FW version. The source places this code in the Formatter / E-box area.
Printer display messageAn error occurred. Device is not fully functional. Contact your support representative. Formatter PCA USING_DEBUGGING_CODE
Start here
What you can check first
- The supplied source does not document a customer-level corrective procedure for this exact code.
- Record error 0045-0002-0067 and the printer model before changing settings or replacing parts.
- If the printer remains in an error state, use the LCR service request so the exact code is included with the request.
Diagnosis
Possible causes
- HDD
When to call for service
If the error comes back
If error 0045-0002-0067 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.