HP Wide-Format Printer Troubleshooting
HP DesignJet T1600/T1700/T2600/Z6/Z9 Error 0021-0003-0262 – Primer valve electrical warm
Primer valve electrical warm
Applicable models
T1600T1700T2600Z6Z9+Z6 ProZ9 Pro
What error 0021-0003-0262 means
Error 0021-0003-0262 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates The Primer valve Y driver located in the Engine PCA has detected an over-temperature and it stops. The source places this code in the Service Station area.
Printer display messageA system error occurred. Restart the device. If problem persists, contact your support representative. Primer valve electrical warm.
Start here
What you can check first
- Restart the device.
Diagnosis
Possible causes
- a.
- There is a high consumption of the motor.
- b.
- Mechanical system jammed, broken, loose or not well greased.
- c.
- Engine PCA issue.
When to call for service
If the error comes back
If error 0021-0003-0262 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.