HP Wide-Format Printer Troubleshooting
HP DesignJet T1600/T1700/T2600/Z6/Z9 Error 0021-0001-0080 – Drop detector sensor Fiber detected
Drop detector sensor Fiber detected
What error 0021-0001-0080 means
Error 0021-0001-0080 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates The Drop detector sensor has detected particles, such as fibers, hair or paper pieces, blocking the sensor as they can affect print-quality. The source places this code in the Service Station area.
Start here
What you can check first
- Tap OK to continue or restart the device.
Diagnosis
Possible causes
- Drop detector
When to call for service
If the error comes back
If error 0021-0001-0080 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.