HP Wide-Format Printer Troubleshooting
HP DesignJet T/Z Error 86:11 – Scan axis movement requires too much force or energy
Scan axis movement requires too much force or energy.
Applicable models
T510T520T610T620T1100T1120T120T1200T1300T770T790T920 +19 more
What error 86:11 means
Error 86:11 means the printer detected that scan-axis movement requires too much force or energy. The source record does not provide a customer corrective procedure for this version of the code.
Start here
What you can check first
- No customer-level corrective procedure is provided in the current source record for this 86:11 condition.
Diagnosis
Possible causes
- Excessive force or energy required for scan-axis movement.
When to call for service
If the error comes back
The source identifies this condition as requiring a service engineer.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.