HP Wide-Format Printer Troubleshooting
HP DesignJet T/Z Error 86:01 – Carriage / Scan-Axis Shutdown
Scan-axis shutdown/Carriage Servo shutdown - caused by problem moving the carriage, most likely due to a paper jam.
Applicable models
T510T520T610T620T1100T1120T120T1200T1300T770T790T920 +19 more
What error 86:01 means
Error 86:01 indicates a scan-axis or carriage shutdown because the carriage is not moving as expected. The source identifies a paper jam or obstruction in the carriage path as the first condition to check.
Start here
What you can check first
- Turn the printer off from the rear power switch and disconnect the power cord.
- Open the printer window and inspect the carriage path for visible obstructions.
- Clear wrinkled media or other material restricting carriage movement; use the media lever to raise the pinch wheels when needed.
- Reconnect power and restart the printer.
Diagnosis
Possible causes
- Paper jam or wrinkled media restricting the carriage.
- Another obstruction along the scan-axis path.
When to call for service
If the error comes back
If the carriage path is clear but error 86:01 returns after restart, the source calls for service.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.