HP Wide-Format Printer Troubleshooting
HP DesignJet T1600/T1700/T2600/Z6/Z9 Error 0021-0001-0010 – Drop detector sensor Voltage out of range
Drop detector sensor Voltage out of range
What error 0021-0001-0010 means
Error 0021-0001-0010 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates The firmware has detected an internal voltage in Drop detector outside of normal range. If the issue is persistent it indicates a malfunction in Drop Detector. The source places this code in the Service Station area.
Start here
What you can check first
- Tap OK to continue or restart the device.
Diagnosis
Possible causes
- Drop detector
When to call for service
If the error comes back
If error 0021-0001-0010 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.