HP Wide-Format Printer Troubleshooting
HP PageWide XL / DesignJet XL 3600 Error 0001-0003-0019 – AC cable from Power Distribution PCA – Dryer frequency out…
AC cable from Power Distribution PCA – Dryer frequency out of range
Applicable models
DesignJet XL 3600PageWide XL 39003920395040004100420042504700500051005200 +4 more
What error 0001-0003-0019 means
Error 0001-0003-0019 means the AC frequency on the cable from the Power Distribution PCA to the dryer is outside the expected range.
Start here
What you can check first
- Restart the printer.
- Check that the printer has the latest firmware version.
- If the error remains, contact service.
Diagnosis
Possible causes
- AC frequency outside the expected range on the dryer power cable.
When to call for service
If the error comes back
The source recommends service when the code persists. Cable condition and AC power-quality checks are listed as onsite corrective actions.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.