HP Wide-Format Printer Troubleshooting
HP PageWide XL / DesignJet XL 3600 Error 0001-0003-0010 – AC cable from Power Distribution PCA – Voltage out of…
AC cable from Power Distribution PCA – Voltage out of range
Applicable models
DesignJet XL 3600PageWide XL 39003920395040004100420042504700500051005200 +4 more
What error 0001-0003-0010 means
Error 0001-0003-0010 indicates that the dryer-side AC cable from the Power Distribution PCA has voltage outside specification, described in the source as no voltage.
Start here
What you can check first
- Restart the printer.
- Check that the printer has the latest firmware version.
- If the error remains, contact service.
Diagnosis
Possible causes
- No voltage or voltage outside specification at the dryer AC cable.
When to call for service
If the error comes back
The source recommends service if the code persists. Internal AC-voltage, cable, and Dryer PCA checks are onsite procedures.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.