HP Wide-Format Printer Troubleshooting
HP PageWide XL Error 0001-0001-0083 – AC Present With Dryer Relay Off
Dryer PCA – AC signal in dryer with relay switch off
Applicable models
DesignJet XL 3600PageWide XL 39003920395040004100420042504700500051005200 +4 more
What error 0001-0001-0083 means
Error 0001-0001-0083 means the Dryer PCA is seeing an AC signal while the dryer relay is switched off. The source describes this as a severe condition because high-voltage power can be present at the Dryer PCA.
Start here
What you can check first
- Restart the printer.
- Check that the printer has the latest firmware version.
- If the error remains, do not continue with internal electrical troubleshooting; contact service.
Diagnosis
Possible causes
- AC signal present in the dryer while the relay is switched off.
- The source states that broken relays can produce this condition.
When to call for service
If the error comes back
Because the source identifies a high-voltage risk, persistent 0001-0001-0083 errors should be handled by a qualified service representative.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.