HP Wide-Format Printer Troubleshooting
HP DesignJet T1600/T1700/T2600/Z6/Z9 Error 0090-0012-0083 – EH-PM File format issue/not supported PDL
EH-PM File format issue/not supported PDL
Applicable models
T1600T1700T2600Z6Z9+Z6 ProZ9 Pro
What error 0090-0012-0083 means
Error 0090-0012-0083 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates EH-PM File format issue/not supported PDL. The source places this code in the Firmware / System area.
Printer display messageWrong file file format. The printer cannot process the job. A system error occurred. Tap OK to continue or restart the device. If the problem persists, contact your support representative. EH-PM File format issue/not supported PDL.
Start here
What you can check first
- Tap OK to continue or restart the device.
When to call for service
If the error comes back
If error 0090-0012-0083 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.