HP Wide-Format Printer Troubleshooting
HP DesignJet T1600/T1700/T2600/Z6/Z9 Error 0086-0004-0089 – The model inserted is not the model required by the…
The model inserted is not the model required by the printer or the color or the printhead version is not in the required slot
What error 0086-0004-0089 means
Error 0086-0004-0089 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates The model inserted is not the model required by the printer or the color or the printhead version is not in the required slot. The source places this code in the Carriage / Printhead area.
Start here
What you can check first
- The supplied source does not document a customer-level corrective procedure for this exact code.
- Record error 0086-0004-0089 and the printer model before changing settings or replacing parts.
- If the printer remains in an error state, use the LCR service request so the exact code is included with the request.
When to call for service
If the error comes back
The supplied source does not provide a customer-level repair procedure for error 0086-0004-0089. If the printer remains in an error state, LCR recommends requesting service and including the exact code and model with the request.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.