HP Wide-Format Printer Troubleshooting
HP DesignJet T1600/T1700/T2600/Z6/Z9 Error 0086-0003-0038 – Carriage encoder sync movement error
Carriage encoder sync movement error
What error 0086-0003-0038 means
Error 0086-0003-0038 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates Only in Auto-Diagnostic test. Differen reading in encoder carriage between automatic and manual carriage movement. The source places this code in the Carriage / Printhead area.
Start here
What you can check first
- The supplied source does not document a customer-level corrective procedure for this exact code.
- Record error 0086-0003-0038 and the printer model before changing settings or replacing parts.
- If the printer remains in an error state, use the LCR service request so the exact code is included with the request.
Diagnosis
Possible causes
- Linear encoder strip
When to call for service
If the error comes back
If error 0086-0003-0038 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.