HP Wide-Format Printer Troubleshooting
HP DesignJet T/Z Error 68:YZ – Loss of engine counters tracking
Loss of engine counters tracking.
Applicable models
T510T520T610T620T1100T1120T120T1200T1300T770T790T920 +19 more
What error 68:YZ means
Error 68:YZ on HP DesignJet T/Z indicates Loss of engine counters tracking. The source places this code in the Counters area.
Start here
What you can check first
- Reboot the printer.
- The printer will continue to function correctly, but the life counters will not continue counting until you restart the printer.
When to call for service
If the error comes back
If error 68:YZ remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.