HP Wide-Format Printer Troubleshooting
HP DesignJet T/Z Error 61:YZ – The file format is incorrect or not supported for the…
The file format is incorrect or not supported for the current product configuration and the product cannot process the job.
What error 61:YZ means
Error 61:YZ on HP DesignJet T/Z indicates The file format is incorrect or not supported for the current product configuration and the product cannot process the job. The source places this code in the Job / File Processing area.
Start here
What you can check first
- Switch the power OFF from the back of the printer and disconnect the power cord.
- Reconnect the power cord and power ON the printer.
- Resend the file to the printer.
When to call for service
If the error comes back
If error 61:YZ remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.