HP Wide-Format Printer Troubleshooting
HP DesignJet T1600/T1700/T2600/Z6/Z9 Error 0086-0004-0021 – The temperature of the pen is beyond maximum margin
The temperature of the pen is beyond maximum margin
What error 0086-0004-0021 means
Error 0086-0004-0021 on HP DesignJet T1600/T1700/T2600/Z6/Z9 indicates The temperature of the pen is beyond maximum margin. The nozzle area is overheating. This can be due to air present in the nozzle area of the printhead. The source places this code in the Carriage / Printhead area.
Start here
What you can check first
- The supplied source does not document a customer-level corrective procedure for this exact code.
- Record error 0086-0004-0021 and the printer model before changing settings or replacing parts.
- If the printer remains in an error state, use the LCR service request so the exact code is included with the request.
Diagnosis
Possible causes
- The temperature of the pen is beyond maximum margin. The nozzle area is overheating. This can be due to air present in the nozzle area of the printhead
When to call for service
If the error comes back
The supplied source does not provide a customer-level repair procedure for error 0086-0004-0021. If the printer remains in an error state, LCR recommends requesting service and including the exact code and model with the request.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.