HP Wide-Format Printer Troubleshooting
HP PageWide XL / DesignJet XL 3600 Error 0001-0001-0001 – Dryer PCA – Triac malfunction
Dryer PCA – Triac malfunction
Applicable models
DesignJet XL 3600PageWide XL 39003920395040004100420042504700500051005200 +4 more
What error 0001-0001-0001 means
Error 0001-0001-0001 on HP PageWide XL / DesignJet XL 3600 indicates Dryer PCA – Triac malfunction. The source places this code in the Dryer area.
Start here
What you can check first
- Restart the printer.
- Check that the printer has the latest firmware version.
When to call for service
If the error comes back
If error 0001-0001-0001 remains after the customer-level checks above, the supplied source directs the user to service or support. Send LCR the exact code and printer model so the service request can be triaged with the error information attached.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.