HP Wide-Format Printer Troubleshooting
HP PageWide XL / DesignJet XL 3600 Error 0001-0003-0011 – AC cable from Power Distribution PCA – Voltage too high
AC cable from Power Distribution PCA – Voltage too high
Applicable models
DesignJet XL 3600PageWide XL 39003920395040004100420042504700500051005200 +4 more
What error 0001-0003-0011 means
Error 0001-0003-0011 indicates overvoltage at the AC cable feeding the dryer from the Power Distribution PCA. The current source limits customer troubleshooting to restart and firmware verification.
Start here
What you can check first
- Restart the printer.
- Check that the printer has the latest firmware version.
- If the error remains, contact service rather than continuing with internal electrical checks.
Diagnosis
Possible causes
- AC voltage above specification in the dryer circuit.
When to call for service
If the error comes back
The source directs persistent 0001-0003-0011 errors to a support representative. Voltage measurement and PCA inspection are service procedures.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.