HP Wide-Format Printer Troubleshooting
HP PageWide XL / DesignJet XL 3600 Error 0001-0003-0012 – AC cable from Power Distribution PCA – Voltage too low
AC cable from Power Distribution PCA – Voltage too low
Applicable models
DesignJet XL 3600PageWide XL 39003920395040004100420042504700500051005200 +4 more
What error 0001-0003-0012 means
Error 0001-0003-0012 means the dryer circuit is seeing voltage below specification at the AC cable from the Power Distribution PCA. The source notes that even a less severe undervoltage condition can contribute to dryer timeouts.
Start here
What you can check first
- Restart the printer.
- Check that the printer has the latest firmware version.
- If the error remains, stop at the customer-level steps and contact service.
Diagnosis
Possible causes
- AC voltage below specification in the dryer circuit.
When to call for service
If the error comes back
If the error remains after restart and firmware verification, the source directs the customer to a support representative. Internal voltage and PCA checks are onsite service procedures.
When you contact LCR, include the exact error code, printer model, what happened immediately before the error, and whether it returns after a restart.